FAQs
02
June
2011
The Order Process
Here is how the process flows. See terms and conditions for time guidelines and other details.
- You make your product selection from our extensive catalog.
- You provide your camera-ready/color-separated artwork in EPS or TIFF format. (We can help!)
- We prepare your artwork and submit it to you for approval.
- You approve the artwork and provide a 50% deposit on your order total.
- We acquire credit approval from your company of choice (Visa, MasterCard or American Express) and order your product.
- We prepare your order and ship it to you, with final payment due 15 days from invoice date.
- You look and feel extraordinary!
02
June
2011
Logo/Art Format
To assure that your order is properly digitized and imprinted, please submit your camera-ready/color-separated artwork in either EPS PDF, PSD or AI file formats. Call us if you need help. 770.792.1818. Upload Here
02
June
2011
Terms & Conditions
Deposit: A 50% deposit is required on all orders following artwork approval.
Standard turn times:
- Screen print: Shipped 7-10 business days after customer artwork approval.
- Embroidery: Shipped 5-7 business days after customer artwork approval.
- Photo ID Badges: Shipped 5-7 business days after customer artwork approval.
- Custom signs, banners and glass awards: Shipped 5-7 business days after customer approval.
Rush service is available with an added fee:
- One-day turn time fee = 100% of retail value.
- Two-day turn time fee = 75% of retail value.
- Three-day turn time fee = 50% of retail value.
- Four-day turn time fee = 25% of retail value.
Payment sequence:
- Credit approval/deposit required prior to all merchandise orders.
- Net 15 days from invoice date with credit approval.
- Cards accepted: Visa, MasterCard, American Express
Changes and cancellations:
Changes and cancellations prior to embroidery or screen printing require a 15% restocking fee. No changes or cancellations can be made after items have been personalized.
Standard shipping:
Three-day UPS ground service throughout the continental United States.








